AI Implementation for Customer Operations
That Actually Gets Adopted
We help COOs and operations leaders identify where AI can reduce support costs, improve workflow efficiency, and ship
practical projects without creating more tool sprawl or team confusion.
Start AI in the Right Place
Most teams don’t fail because of AI—they fail because they start in the wrong place.
See where to start based on your current operation.
Not sure which path you’re in? That’s exactly why the assessment exists.
In 15 questions, you’ll get:
Where support costs are actually leaking
Whether AI will reduce cost—or create more risk right now
The single highest-impact place to start
Pick Your AI Starting Point
Start with clarity. Then implement what actually saves money.
START HERE
Cost & AI Assessment
$4,500
2 Week Assessment
Find where costs are leaking
Spot wasted AI efforts
Get 2–3 clear priorities
Most popular implementation
Cost Reduction Pilot™
Starting at $15,000
8-Week Transformation
Implement one key workflow
Reduce cost within 60 days
Track before/after impact
Ongoing leadership
Operational AI Retainer
$6,500/month
Ongoing cost optimization
AI governance + control
Quarterly performance tracking
MEet your strategist
From Enterprise CX to AI That Actually Gets Used
Hi, I'm Simmelle Zane
I help operations leaders turn stalled or failed AI efforts into practical workflows that reduce cost and actually get adopted.
I previously led global customer operations and CX strategy at enterprise scale (including Apple and Adobe). Now I bring that same execution discipline to teams that need results—fast, without disruption.
If you need AI to reduce cost—not add complexity—this is where to start.
Focused on cost reduction, workflow efficiency, and adoption—not experimentation.
Founder, ParkWest AI | Certified AI Consultant
Common Questions Before Starting
How fast will we see results?
Most teams see a clear savings opportunity immediately after the assessment. For implementation, pilots are designed to deliver measurable cost reduction within 30–60 days.
Do you replace agents or reduce headcount?
No. The focus is reducing unnecessary workload, repeat contacts, and inefficiencies first. Most teams use this to improve capacity and performance before making any structural changes.
What if we’ve already tried AI and it didn’t work?
That’s exactly where this works best. Most failed AI efforts come from starting in the wrong place or automating broken workflows. We fix the workflow first—then apply AI where it actually delivers results.
What do you need from our team to get started?
Very little. The assessment takes about 15 minutes. From there, we guide the next step based on your current operation—no heavy lift upfront.