This isn't theory. It's 20+ years of high-stakes customer ops experience applied.

I help mid-sized businesses simplify customer operations, reduce costs, and deploy AI that actually gets used. With a background leading global CX strategy at companies like Apple and Adobe, I now work with founders and ops leaders who want results—not more tech noise.

I built this advisory firm to bridge the gap between vision and execution, helping teams move fast without breaking what’s working.

If you’re under pressure to improve CX or reduce churn, you don’t need another tool. You need a clear, smart plan. That’s what I build—with you.