From Enterprise CX to AI That Actually Gets Used

I help operations leaders turn stalled or failed AI efforts into practical workflows that reduce cost and actually get adopted.

I previously led global customer operations and CX strategy at enterprise scale (including Apple and Adobe). Now I bring that same execution discipline to teams that need results—fast, without disruption.

If you need AI to reduce cost—not add complexity—this is where to start.

Focused on cost reduction, workflow efficiency, and adoption—not experimentation.